Ellie Mae Closing Solutions FAQ
Why should I choose Ellie Mae Closing Solutions?
The number one reason mortgage professionals choose Ellie Mae Closing Solutions is our
customer service—it's second to none. We have the best customer service in the industry,
with highly experienced staff members who have each personally drawn thousands of doc
sets, understand your concerns, and are dedicated to helping you succeed. Ellie Mae is
the only doc provider that also owns loan origination software so we have unparalleled
insight into how to draw docs with your LOS, and any changes made to the origination/closing
process are handled automatically. Also, with Ellie Mae Closing Solutions, more data is
pulled directly from your LOS, so there's less re-keying—and less potential for error.
Which solution is right for me?
If you use Encompass, there is no better solution for you than Encompass Closer. Encompass
Closer is designed exclusively for Encompass users and combines the capabilities of the
Encompass closer persona with a closing document solution that integrates seamlessly with
your Encompass software. Encompass Closer dramatically speeds the closing process,
eliminates re-keying, and avoids the need to make corrections to the borrower file after
closing. If you use different loan origination software—or no LOS at all—choose Ellie Mae
Docs. Our job is to help you do your job right! We're always here to help you, no matter
which solution you choose.
Do I need training to use Ellie Mae Closing Solutions?
Our products are easy to learn and use but if you would like training, we offer a comprehensive
web-based class free of charge. If you haven't drawn docs before, our experienced staff will
help you get to know the software and even walk you through your first loan. And we're always
here to help, no matter how simple or complicated a loan you are doing, or what your level of
experience may be.
How fast is your turnaround?
You can prepare docs 24/7 and receive your completed documents or submit electronically within
minutes.
What if there is a mistake?
We offer prompt free redraws within 30 days. If you need help, we're just a phone call away.
Which lenders do you support?
Ellie Mae Closing Solutions support most of America's leading lenders and investors.
View a sample listing. Don't see your investor? Just
let us know and we can add them.
What kind of forms do you have?
Types of documents/forms provided include everything needed for a mortgage closing transaction,
whether conventional loans, fixed rate, adjustable rate, construction loans, government loans,
Fannie Mae, Freddie Mac, or lender and investor specific products and forms.
What are the minimum system requirements for Ellie Mae Docs?
The minimum system requirements are a PC with Pentium II or higher, 128 MB RAM and 100 MB available
hard disk space. Software requirements are Windows 98/NT/20000/ME/XP/2003 and a Java Plugin. The
minimum browser requirements are Internet Explorer version 6.0, Netscape 6.2, Mozilla 1.4, or Firefox
0.8. A high-speed internet connection, such as DSL, Cable, T1 or T3, is recommended.
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Closing Solutions
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